An Open Letter to the Hospitality Industry

Mark McWiggins
2 min readJul 22, 2023

--

I mentioned here in another post that I have a dust mite allergy

These can affect me (and anbody else suffering with this) through three ways I’ve identified:

  1. The Laundry
  2. The Carpet (if any)
  3. The HVAC system (if forced air)

Most hotels reduced their cleaning during the pandemic without realizing what effect this would have on a set of their customers (including me).

The ones I’ve tried recently:

Interurban Tukwila WA

Comfort Suites Tukwila WA

Courtyard by Marriott Tukwila WA

Interurban was the best … they just need their HVAC system serviced as they don’t have carpet (in the room I was in anyway).

The Marriott was the worst … I spent 3 days in Boston in a Marriott in 2015 that was just about this bad where my dust mite allergy was on display hugely. (I moved to a new hotel my next trip to Boston and the problem went away.)

How would Marriott and the others fix this problem if they wanted to?

  1. Clean carpets! Every 3 months at least. I understand this may be “impractical” cost-wise but there’s a way to do this without real carpet cleaning:
I tried this in our house, but I didn’t use enough.

This could be the solution for a busy hotel without breaking the bank.

2. HVAC system cleaning … every 3 months for this one too.

3. Change the sheets (especially pillowcases) every other day minimum.

This is all easy to do: if you want to keep my business.

Otherwise: I will stay home (or keep looking for a hotel that cleans this way).

We’ve stayed several times at the Embassy Suites in Tukwila WA… I didn’t stay there this trip because Hilton’s web site wasn’t working … but I will try them in a couple of weeks … Hilton may have this figured out when nobody else has.

I’ll keep everybody posted on this. Thanks for reading.

Sign up to discover human stories that deepen your understanding of the world.

Free

Distraction-free reading. No ads.

Organize your knowledge with lists and highlights.

Tell your story. Find your audience.

Membership

Read member-only stories

Support writers you read most

Earn money for your writing

Listen to audio narrations

Read offline with the Medium app

--

--

No responses yet

Write a response