Open letter to Walmart Management

Mark McWiggins
1 min readJan 25, 2024

I went to a local Walmart last night late. I have a dust mite allergy as I think I’ve written here before about.

The Google search I did showed this on the shelf in Renton WA but (a) there were no customer service people on staff where the computers were and (b) the employees couldn’t help me. One said this way, one said that way …

Modern retailers (our local Fred Meyer, a local unit of the intergalactic grocery corporation Kroger, is one example) give their employees a mobile app that tells them exactly how to find an item on the shelf.

Nothing like that at this Walmart.

Walmart used to have a greeter in the front that I presume knew the store backwards and forwards … this is an artifact of their founding in the rural South.

But I guess that position was eliminated …

Sam Walton must be spinning in his grave.

the founder

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